FAQ

Find answers to common questions about Aden Islamic Bank services for a clear and smooth banking experience.

How can I apply for a job and join the Bank’s team?

You can follow job vacancies announced by the Bank on the official website and social media platforms, and apply for available opportunities according to the specified requirements via the website or by emailing: hr@adenbank.com

What is the International Bank Account Number (IBAN) and how do I obtain it?

The IBAN is a unique bank account number assigned to each customer, used to facilitate local and international transfers accurately and securely. You can obtain your IBAN via your banking application.

What are the official working hours of the Bank?

Head Office working hours: Sunday to Thursday, from 08:00 AM to 04:00 PM.

Branches working hours: Saturday to Thursday, from 08:00 AM to 01:30 PM and from 04:00 PM to 08:00 PM.

How can I obtain a Mastercard Debit Card and what are the fees and conditions for issuance?

You can apply for issuance of a Mastercard Debit Card by visiting the nearest branch of Aden Islamic Microfinance Bank, provided you hold an active bank account to complete the card issuance process. The fee for the Mastercard Debit Card is USD 10.

Do you offer Virtual Mastercard cards?

Yes. The banking application allows you to issue a Virtual Mastercard instantly for a fee of USD 1. You may fund the balance in the currency of your choice (Yemeni Rial, Saudi Riyal, or US Dollar).